Customized items including T-shirts may not arrive before Christmas. Free shipping on all orders over $40 (for 48 contiguous US states only).

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    Frequently Asked Questions

    Here are some of the questions our customers frequently ask us.

    Company

    We are a 100% family owned business based out of Illinois, USA. Our children play competitive chess and as a family, we love the chess game. So we understand the unique vibe and needs of the chess lovers. To know more about us, read an independent review by chess-site here.

    Shipping/Returns

    We do. In the product page look for the shipping info. Some of the products have the same flat rate or free shipping for international shipping as well. Others can be shipped outside the US for an additional fee.  Consult the product page for the applicable shipping for that product.

    Visit our returns policy page for more information.

    If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified. Many of our products are custom made and go into production once the order is placed. Once the manufacturing process starts it is not possible to cancel or change the order.

    Some shipping platforms take 2-5 business days to update the tracking information in their systems. If your order was placed more than 5 business days ago and there is still no information on your tracking number please contact us.

    Most products are shipped directly from the US or Europe and are shipped within one or two business days, and will take from three to ten business days to arrive. There are few items that may ship from China directly. They may take up to five business days to ship and may take up to 20 - 25 days to arrive. Consult the individual product page for more information.

    Most products are shipped directly from the US or Europe. We have a few products that may ship from China. Look at the particular product page to know more about the shipping of that product. Few products are shipped directly from third-party warehouses to you.

    Whatever you pay for shipping is what we charge in addition to the product price. However based on the country you are in you may have to pay customs / import duty. This is not under our control and the amount varies based on the country you are in. You usually pay this at the delivery. This shouldn't apply to small jewelry and apparel items but consult your country's import rules before ordering.

    Product Information

    We source from all over the world for the best quality products. Most of the wooden products or apparels are made in US or Europe. Some of the plastic chess sets may be made in Asia.

    Yes. Unless otherwise specified all sizes are US sizes.

    The best way to contact us is through the Contact Us page in our site. You can try calling us although being a very small US based team we may not be able to answer in person. In such cases please leave a voice mail and we will try our best to get back to you as soon as possible.

    Data / Privacy

    Our billing is handled by our payment providers securely and we don't store your credit card details in our database.

    Yes. We always honor the rules and regulations around the world even though we are US based company. If you see something where we can do better do let us know.